Contact Coinpoker Casino Support 24/7
Our support team works around the clock, every day of the year. Whether it is a stuck deposit, a bonus question or a responsible-gambling matter, you can reach a real person within minutes on most requests.
How to Reach Us
Live chat
Open the chat window from the speech-bubble icon in the bottom-right corner of any page on coinpoker-casino.co.uk, whether you are on desktop, mobile browser or our Android and iOS apps. Chat runs 24/7 with no queues outside peak hours.
Typical wait time is under two minutes. Complex account cases get escalated to a senior agent rather than restarted, so you keep your chat history.
Write to [email protected] for anything that needs attachments such as screenshots or documents. We reply within 0 to 24 hours; most answers arrive inside four hours.
Put your account username in the subject line and attach only what the issue actually needs. That single habit cuts our reply time roughly in half.
Channel summary
| Channel | Where to find it | Availability | Typical response |
|---|---|---|---|
| Live chat | Speech bubble, bottom-right of any page | 24/7 | Under 2 minutes |
| [email protected] | 24/7, monitored continuously | Within 0 to 24 hours | |
| In-app support | Help tab inside the Android and iOS apps | 24/7 | Same as live chat |
What We Can Help With
No ticket is too small for us. If something on our site blocks your play or your payout, that is our problem, and here is the short list of what we handle daily.
- Account access: log-in failures, password resets, profile changes and closure requests.
- Verification: document checks for large fiat withdrawals. Crypto-only play normally needs no KYC, and we only ask for documents in exceptional cases.
- Payments: deposits from £10 via Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, Google Pay, Skrill, Neteller, MiFinity, Bitcoin, Tether and Ethereum; withdrawals processed within 0 to 24 hours with no casino fees.
- Bonuses: the 150% welcome package up to £1,800 with 100 free spins, 33% rakeback, weekly cashback, bad beat jackpot, monthly leaderboards and CHP staking rewards.
- Technical faults: frozen games, display errors, app crashes or a stuck round. We can trace the round and restore or refund it.
- Responsible gambling: deposit limits, loss limits, session reminders, self-exclusion, plus signposting to GAMSTOP, GamCare and BeGambleAware.
Urgent matters
Mark anything involving a frozen withdrawal, suspected account misuse or a gambling-harm concern as urgent in your first message. Urgent responsible-gambling requests, especially self-exclusion, are actioned immediately, before any further verification talk.
Quick Checks Before You Write
Half of all tickets we receive are answered by one of three checks you can do yourself in under a minute. Running through them first means that when you do contact us, we skip straight to the fix.
- Scan the FAQ in the Help section: deposits, bonuses and withdrawal timings are covered there in plain English.
- Open your profile and check your verification status. Crypto play needs no KYC, so a pending badge only matters for large fiat withdrawals.
- Review your transaction history. Crypto deposits credit after one network confirmation, so a few minutes of delay is normal, not an error.
- Confirm the minimum amounts: £10 minimum deposit and £10 minimum withdrawal. Anything below will simply not trigger.
- For a stuck game round, refresh once and reopen the title. If the round does not resume, note the exact time and game name for us.
Company and Licensing Details
Coinpoker Casino is operated by Coinpoker N.V., licensed by the Anjouan authority under licence number ALSI-202411152-FI7. We launched in 2017 and have run our support desk 24/7 ever since.
For formal correspondence, including complaints you want in writing, email [email protected] with the words formal complaint in the subject line. Written complaints receive a substantive reply, not an acknowledgement, within 24 hours, and we keep the full thread on file for you.
Press and Partnership Enquiries
Media, affiliate and business proposals go through a separate desk so they never clog the player queue. Email our partnerships team via the contact route listed in the site footer, with media, affiliate or business in the subject line. We answer partnership mail within two working days. Player support cannot forward these, so please use the correct route from the start.
Frequently Asked Questions
Is live chat available at night and on weekends?
Yes. Live chat runs 24 hours a day, seven days a week, including bank holidays, with typical waits under two minutes.
How fast do you answer emails?
Within 0 to 24 hours, and most replies arrive inside four hours. Include your username in the subject line to speed things up.
Do I need to verify my account before contacting support?
No. You can contact us any time. Verification documents are only requested in exceptional cases or for large fiat withdrawals; crypto-only play needs no KYC.
Can I ask support to set a deposit limit or self-exclude?
Yes, and such requests are treated as urgent. Tell any agent in live chat or email and we action limits or self-exclusion immediately, plus we can point you to GAMSTOP, GamCare and BeGambleAware.
My deposit has not appeared. Should I contact you straight away?
First check your transaction history. Crypto deposits credit after one network confirmation, which can take a few minutes. If the funds still have not landed after that, message us with the amount, method and time and we will trace it.