Your Privacy at Coinpoker Casino
This page explains what personal data we collect when you play at Coinpoker Casino, why we hold it, who sees it and how long we keep it. Our data practices follow the UK GDPR and the Data Protection Act 2018, and this policy applies to every product we run, from poker tables and 8,000+ slots to our full sportsbook.
Data We Collect
We collect personal data directly from you when you register, deposit, place bets or contact support at [email protected], and we generate further data automatically as you use our site and apps.
Because we operate with no KYC for standard crypto play, we only request verification documents in exceptional cases or for large fiat withdrawals. When that happens, the documents below enter our records and are handled under this policy.
- Identity data: name, email address, phone number, date of birth and country of residence.
- Verification documents: passport, driving licence or utility bill, requested only when verification applies.
- Transaction data: deposits, withdrawals, bets, winnings and payment method details across Visa Debit, Mastercard Debit, Trustly, Skrill, Neteller, MiFinity and crypto wallets (BTC, ETH, USDT, LTC, DOGE).
- Technical data: IP address, device identifiers, browser type, operating system and app version.
- Gameplay behaviour: games played, session times, stakes, poker hand histories and leaderboard results.
- Marketing preferences: which channels you opted into and which promotions you redeem.
How We Use Your Data
Each purpose below maps to a specific legal basis, which we set out in the next section. We never sell your data and we never use it for purposes outside this list without telling you first.
- Creating and managing your account, including our 150% up to 1,800 GBP welcome bonus with 100 free spins and the 33% rakeback program.
- Processing deposits from 10 GBP and withdrawals, which we complete within 0 to 24 hours.
- Verifying identity where required, including checks on large fiat withdrawals.
- Preventing fraud, bonus abuse, multi-accounting and underage gambling.
- Monitoring play for responsible-gambling indicators, such as breaches of deposit or loss limits you set yourself.
- Sending marketing you have consented to, such as weekly cashback news and monthly leaderboard announcements.
- Meeting legal obligations under gambling and anti-money-laundering law.
Our Legal Bases
Contract
We process your identity and transaction data to perform the contract you enter when you register and play. Without a name, email and payment details we cannot open an account, credit a bonus or pay out winnings.
Legal obligation
Gambling law and AML rules oblige us to run age checks, verify identity in the cases described above and retain transaction records for at least five years. You cannot opt out of processing that law requires.
Legitimate interest
We rely on legitimate interest for fraud prevention, security monitoring and aggregate analytics that keep the site safe. This interest never overrides your rights, and you may object to it at any time.
Consent
Marketing emails, SMS and personalised offers run only on your consent. You gave it when you ticked the box, and you can withdraw it whenever you like without losing access to your account.
How Long We Keep It
We hold each category of data only as long as the purpose requires, then delete or anonymise it. Regulatory retention periods set a floor, not a ceiling, for transaction records.
| Data category | Retention period |
|---|---|
| Transaction and betting records | Minimum 5 years after account closure, per AML rules |
| Identity and verification documents | 5 years, then securely destroyed |
| Account data | While your account is open, then 5 years for compliance |
| Gameplay and hand histories | Up to 5 years for dispute resolution and integrity checks |
| Marketing preferences | Until you withdraw consent, plus 2 years for suppression lists |
| Support correspondence | 3 years after your last message |
| Technical logs | 12 months for security and debugging |
Who We Share It With
We share data only with processors and authorities that need it, under contracts that bind them to the same standards we follow. We never disclose your data to advertisers or data brokers.
Payment processors receive what they need to move your money, including wallet addresses for crypto payouts. KYC and AML providers receive verification documents when checks apply. Our Anjouan regulator (licence ALSI-202411152-FI7) can request records in the course of supervision, and analytics providers receive pseudonymised data that measures site performance. Law-enforcement bodies receive data only on valid legal request.
Your Rights Over It
UK GDPR gives you enforceable rights over your data, and we answer every request within one month. Contact our Data Protection Officer at [email protected] to exercise any of them.
- Access: a copy of the personal data we hold about you.
- Rectification: correction of inaccurate or incomplete records.
- Erasure: deletion where no legal retention duty applies.
- Portability: your account and transaction data in a machine-readable format.
- Objection: objection to processing based on legitimate interest.
- Withdrawal of consent: one click or one email stops our marketing.
- Complaint: you may complain to the Information Commissioner's Office (ico.org.uk) at any time.
Cookies on Our Site
We use cookies to keep you logged in, remember your currency preference between GBP, BTC, USDT, ETH, EUR and USD, and measure traffic in aggregate. Analytics cookies run on pseudonymised data only. Full details, including how to reject non-essential cookies at the banner, sit on our dedicated Cookies Policy page.
How We Protect You
All traffic between your device and our servers runs over TLS encryption, and crypto withdrawals are signed within isolated infrastructure that no single team member can access alone. Role-based access controls limit who inside Coinpoker N.V. can see player data, with every access logged and reviewed.
If a personal-data breach occurs that risks your rights, we notify the Information Commissioner's Office within 72 hours and tell you directly without undue delay. Our support team answers at any hour, 24/7, and our live chat can escalate data questions to the DPO immediately.
Frequently Asked Questions
Do you keep my ID documents if I play with crypto only?
No. We run no KYC for crypto play, so we request documents only in exceptional cases or for large fiat withdrawals. If we never request them, we never store them.
How do I stop your marketing emails?
Use the unsubscribe link in any email or contact [email protected]. Withdrawal of consent takes effect immediately and never affects your account, bonuses or withdrawals.
Can I get a copy of all data you hold on me?
Yes. Email [email protected] with your request and we deliver a full copy of your personal data in a machine-readable format within one month, free of charge.
Why do you keep my betting history for five years after closure?
Anti-money-laundering law obliges us to retain transaction and betting records for at least five years after your account closes, whether you paid in GBP or crypto.