Our Terms and Conditions

These Terms and Conditions govern your use of our platform at coinpoker-casino.co.uk. We ask you to read them in full before you register, as they set out your rights and obligations as a player and ours as the operator.

Accepting Our Terms

By creating an account with us you confirm that you have read, understood and accepted these Terms and Conditions in full. Acceptance takes effect the moment your registration is completed and remains in force for as long as your account stays open.

If you do not agree with any part of these terms, you must not register or play on our platform. Continuing to use your account after we publish an update to the terms means you accept the revised version.

• Registration on our platform constitutes a binding agreement between you and us.
• We may require you to confirm your acceptance again after material changes.
• These terms prevail over any conflicting statement on third-party sites.

Who May Register

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if higher. We operate under Anjouan licence ALSI-202411152-FI7, and we do not accept players from restricted territories, including the United States, France, the Netherlands, Belgium, Spain, Italy and Portugal.

Each person may hold one account only. You must register with accurate personal details, and you are responsible for keeping your credentials secure. We do not require KYC for crypto play, but we may request verification documents in exceptional cases or before large fiat withdrawals.

• One account per person, per household, per IP address and per payment method.
• You must not register if you are self-excluded with GAMSTOP or an equivalent scheme.
• Providing false information entitles us to suspend or close the account.

Deposits, Withdrawals and Verification

We accept Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, Google Pay, Skrill, Neteller, MiFinity, Bitcoin, Tether and Ethereum for deposits. The minimum deposit and minimum withdrawal are each £10, and we do not charge casino fees, although blockchain network fees may apply to crypto transactions. Withdrawals are processed within 0 to 24 hours, and there is no fixed maximum; large cashouts may be paid in instalments.

Crypto deposits are credited after one network confirmation. Fiat withdrawals may be held pending verification checks, and we may request identity documents before releasing funds. Funds must be wagered at least once before withdrawal where required by anti-money-laundering rules.

An account that stays inactive for twelve consecutive months is treated as dormant. We may apply a reasonable administrative fee to dormant accounts and will notify you before doing so.

Bonus Rules We Apply

Bonuses and promotions on our platform, including our welcome offer, rakeback, weekly cashback and leaderboards, are governed by these general rules together with the specific terms published alongside each offer. Where a promotion sets its own conditions, those conditions take precedence for that promotion.

Wagering requirements, eligible games and expiry periods are stated in each offer. Bonus funds expire if the wagering is not completed within the stated validity period, and bonus balances are removed at expiry.

We reserve the right to withhold or reverse any bonus, winnings or promotion where we reasonably believe the offer has been misused.

• Bonuses are limited to one per person, household and payment method.
• Maximum bet limits during an active bonus apply as stated in the offer terms.
• Certain games may be excluded from wagering contribution entirely.
• Winnings from bonus abuse, duplicate accounts or prohibited strategies may be voided.

Conduct We Prohibit

We expect honest play at all times. The following conduct is strictly prohibited and may result in forfeiture of funds, account closure and permanent exclusion from our platform.

• Fraud, chargebacks and reversed deposits, or any attempt to dispute legitimate transactions.
• Multi-accounting, including holding accounts in the names of relatives or associates.
• Bonus abuse, arbitrage between bonus and cash balances, and low-risk wagering patterns.
• Collusion with other players or use of third-party software, bots or automated tools.
• Accessing our platform from a restricted territory by way of VPN, proxy or similar technology.

Setting Limits and Self Exclusion

You may set deposit limits, loss limits and session reminders on your account at any time through your profile or by contacting our support team, which is available 24/7 by live chat and at [email protected]. We apply limit reductions immediately; increases take effect after a cooling-off period.

You may self-exclude from our platform for a chosen period at any time. During self-exclusion we will close your access to betting and block marketing communications to you, and we will return any remaining balance on request.

We monitor play patterns for signs of harm and may contact you where we identify concerning behaviour. We work with GAMSTOP, GamCare and BeGambleAware, and we encourage anyone affected by gambling harm to seek their support.

Closing Accounts and Complaints

You may close your account at any time by contacting support. We will confirm closure, disable the account and return your withdrawable balance through your registered payment method.

If you have a complaint, contact our support team first and we will try to resolve it promptly. If the matter is not resolved to your satisfaction, you may escalate it to our management and, thereafter, to the relevant dispute resolution body for our Anjouan licence. These terms are governed by the laws applicable to our licence, and you agree to that jurisdiction for disputes arising from them.

How We Update These Terms

We may amend these Terms and Conditions at any time to reflect changes in law, regulation, our licence conditions or our services. The current version is always published on this page with its effective date.

We will notify registered players of material changes by email or an in-platform message before they take effect. Continued use of the platform after the effective date means you accept the amended terms; if you do not accept them, you may close your account before that date.

Frequently Asked Questions

At what age can I register at Coinpoker Casino?

You must be at least 18 years old, or older if the legal gambling age in your jurisdiction is higher.

Do I need to complete KYC to play?

No KYC is required for crypto play. We only request verification documents in exceptional cases or for large fiat withdrawals.

How long do withdrawals take?

Withdrawals are processed within 0 to 24 hours. Large cashouts may be paid in instalments and there is no fixed maximum.

Can I hold more than one account?

No. We allow one account per person, per household, per IP address and per payment method.

How do I self-exclude?

Contact our 24/7 support team by live chat or at [email protected] and we will apply your chosen self-exclusion period immediately.