Responsible Gaming at Our Casino

Gambling should stay a leisure activity you control. This page lists every safeguard we have built into Coinpoker Casino, from deposit caps to permanent self-exclusion, plus free UK organisations you can call today.

How We Protect You

We take player wellbeing seriously. Our systems review play patterns for early indicators of stress, such as sharp increases in deposit frequency, prolonged overnight sessions or repeated failed withdrawal attempts. When we spot these signals, our team reaches out privately, suggests limit options and can pause promotional messages to your account.

Reality checks run automatically. While you play, a reminder appears at a set interval showing your session length, deposits and net result for the day, so decisions are made with full information rather than in the moment.

Warning Signs to Watch

Problem gambling rarely announces itself. These patterns appear first, and noticing one of them in your own behaviour is a reason to act, not a reason to feel ashamed. Any single item on this list warrants a pause and an honest look at your numbers.

• Chasing losses with larger or more frequent bets
• Hiding your play or account balances from family and friends
• Borrowing money, including crypto loans, to keep playing
• Gambling to escape stress, anxiety or low mood rather than for entertainment
• Irritability or restlessness when you try to cut down
• Playing for longer than you planned, ignoring session reminders
• Neglecting work, study or sleep because of sessions
• Using winnings as your only budget for essentials

Limits You Can Set Today

Every tool below lives in your account under Profile, then Responsible Gaming, and applies instantly. You can tighten a limit at any time; loosening one takes 24 hours to activate so a late-night decision cannot override a calmer one.

• Deposit limit: caps the amount you can add per day, week or month, set under Profile > Responsible Gaming.
• Loss limit: stops play once net losses reach a figure you choose, counted across all games.
• Wagering limit: restricts total bets placed within a chosen period, independent of results.
• Session timeout: logs you out automatically after a set number of hours.
• Reality checks: on-screen reminders at intervals from 15 minutes upwards showing time and net position.
• Cooling-off period: freezes the account for a short break, from 24 hours to 30 days, with a one-click reactivation option.
• Self-exclusion: the strongest measure, closing the account for a fixed or permanent term, described in the next section.

Self-Exclusion Terms and Options

We support self-exclusion for 24 hours, 7 days, 30 days, 6 months or permanently. You can trigger any of these yourself in Profile > Responsible Gaming or by emailing [email protected]; our 24/7 live chat can also start the process for you.

Your remaining balance stays untouched and is refunded to your original deposit method on request, or held until the exclusion ends if you prefer. Open bets are settled at market or game conclusion, then winnings are treated the same as the balance. During the exclusion, marketing emails, bonuses and deposits are switched off, and new accounts under the same details are blocked.

If you choose a permanent term, there is no reactivation path. Fixed terms end automatically, though we recommend confirming with our team before resuming. Reactivation requests are reviewed within 24 hours, and we will offer a limit review before your first session back.

If you want exclusion across all UK licensed operators, register with GAMSTOP at gamstop.co.uk; it is free and takes about five minutes.

Keeping Under-18s Out

Gambling on Coinpoker Casino is strictly for players aged 18 or over. Our minimum-age policy applies to every account, crypto and fiat alike, and we verify age at the latest on the first withdrawal and in advance whenever anything in the account suggests an under-18 user.

We encourage parents and guardians to install filtering software such as Net Nanny, Gamblock or CyberPatrol on shared devices, and to keep login credentials and crypto wallets out of children's reach. If we identify an account held by a minor, we close it immediately, void all play and refund deposits.

Free Help Beyond Our Site

Tools on our platform are a first step; talking to someone trained in gambling harm is often the more effective one. These UK organisations are free, confidential and independent of us.

Talk to Our Team

Our live chat runs 24/7, and any agent can activate limits or start a self-exclusion without transferring you. For anything private, email [email protected] with the subject line Responsible Gaming; our team answers within a few hours and never asks you to justify your request. You do not need a problem to use these tools, only a preference for how you want your play to look.

Frequently Asked Questions

How quickly does a deposit limit take effect?

A new or tighter deposit limit applies immediately. Raising or removing a limit takes 24 hours, so it cannot be undone on impulse.

Will I lose my balance if I self-exclude?

No. Your balance is either refunded to your original deposit method on request or held safely until the exclusion period ends.

Can I cancel a permanent self-exclusion?

No. Permanent exclusion is final by design. Fixed terms of 24 hours to 6 months end automatically.

Do I need to explain why I want limits?

Never. Limits, cooling-off periods and self-exclusion are one-click options and our team will not ask for reasons.